9/20/2019 - New Automated Attendant
At Dye & Durham customer service is a top priority. To help improve response times for sales and technical support we've implemented a new automated attendant phone system, similar to many other businesses. When you call for sales, support or account inquiries, you will be routed based on the options you select. This new system will eliminate the need to remain on hold and will allow us to respond to calls more quickly.
If you are calling for technical support or have an urgent issue we recommend using the online form to submit a support request. To access the web form visit https://www.esilaw.com/support.html.
We'll continue to refine and improve this system based on customer feedback and thank you in advance for your patience.
9/5/2018 - We have a new mailing address
Exciting things are happening at ESI Software Inc. and we want to share some important news with you. The recent acquisition of ESILAW by Dye & Durham is going to continue fueling growth, making a move to a new facility necessary in order to join the Dye & Durham team. As of September 10th, 2018 we will be located at the following Vancouver location:
ESI Software, Inc.
Suite 200 - 890 West Pender Street
Our phone numbers and hours will remain the same and you should not experience any interruption in service. We look forward to serving you from our new location.
8/1/2018 - Dye & Durham Acquires ESILAW
am reaching out to you to share some exciting information. Today, it was announced that Dye & Durham
I Corporation, has acquired full ownership of ESI Software Inc.
With offices in Vancouver and Toronto and the U.K., Dye & Durham is a leading provider of easy-to-use legal
software and technology enabled services.
Dye & Durham acquisition of ESILaw complements its core business and it is consistent with its strategy to add
value to existing and new customers. Dye & Durham's experienced management team will ensure the ongoing
innovation and evolution of ESILaw products and future solutions.
ESILaw is now a wholly owned subsidiary of Dye & Durham, a stand-alone company that will continue to operate
out of Vancouver and deliver the superior products and services that you have come to expect from us.
Richard Bath, President of ESI Software Inc. said "ESILaw is a well-known and respected player in the Canadian Legal community. With Dye & Durham quickly becoming the leading technology company in the legal services industry, we are very excited to become part of the D&D team."
Richard added, "The cultures of these companies are very similar: A constant focus on innovation and a commitment to exceptional customer service."
For you it is business as usual for both ESILAW users and suppliers. Please reach out in the coming days if you have any questions by contacting us via phone or email at 1-888-663-4545, 1-604-990-1779 or firstname.lastname@example.org.
Click here to view the official press release.
About Dye & Durham
Dye & Durham Corporation is a leading developer of software and technology solutions designed to maximize efficiency and increase productivity for legal and business professionals. With a commitment to innovation, the company has grown to 200 employees in Canada and the United Kingdom and serves blue chip customers including many of Canada's largest legal firms, financial institutions, and government organizations. Dye & Durham's Chief Executive Officer, Matt Proud, was recognized as one of Canada's Top 40 Under 40 honorees for 2018. Additional information can be found at www.dyedurham.com.
12/14/2017 - Happy Holidays and Christmas Hours!
We would like to thank all of customers for their continued support and wish all of you a wonderful holiday season and all the best in the new year!
Please note our hours of operation over the Christmas holidays:
12/1/2016 - Happy Holidays and Christmas Hours
We would like to wish all of our valued customers a wonderful holiday season and all the best in the new year. Please note our hours of operation over the Christmas holidays:
4/18/2016 - Update on US Release of ESILAW 360
While we have not yet released the US version of ESILAW 360, we will be doing so later this year. As we continue to refine the product and make the necessary changes we are sure you will appreciate being rewarded with a very functional and stable solution when it is ready for release. Thank you in advance for your patience as we continue to work towards making ESILAW 360 ready for our US customers.
4/18/2016 - ESILAW 2015 Hotfix 2 Available for Download
We've recently released a minor hotfix for ESILAW 2015. This latest hotfix addresses a few minor issues reported by end users. To download and install the hotfix ensure you are running ESILAW 2015.1.1 and use the Check for Updates and Install Updates features in the software. Questions regarding the hotfix can be directed to sales or support.
4/18/2016 - Development update for ESILAW 360
As you may have noticed we have been releasing weekly updates to ESILAW 360 over the past several weeks to provide you with new time-saving features as quickly as possible and to address reported issues in a timely manner. We will continue to release these weekly updates for the next several weeks to ensure you receive new features and fixes as soon as they are ready for release. As summer approaches, we'll move towards a new release schedule whereby updates will likely be released once or twice a month. We thank you for your tremendous feedback and suggestions and will be adding a lot of the great ideas we have received to the product in the near future. We encourage you to continue sending us your suggestions as they will help us improve ESILAW 360 and help us continue to build a robust, time-saving solution for everyone.
The most recent features we have added to ESILAW 360 include general and trust cheque requisitions, an interest calculation option for statements, a bill of costs report, custom fields, and email functionality for bills and statements. If you aren't familiar with these new features you can learn more about them by clicking here.
2/12/2016 - Just released - major update to ESILAW 360
We've just released our first major update in 2016 for ESILAW 360. This latest release includes new features such as emailing bills, an email manager for bills, customizable forms for e-bills, custom fields with the ability to create field sets by type of law, and alerts. We've also fixed many of the reported issues and thank you for your electronic submissions as they help us to greatly improve 360. In addition, we've made some major changes that ensure clients with very large databases with upwards of a few million transactions experience amazing application performance! Coming soon are the following features; disbursement import (cost recovery), a significantly enhanced limitation diary feature, lawyer and G/L budgets, interest on statements, e-Statements (e-mailing statements), cheque requisitions and a whole lot more. More importantly, we'll be working on the US release shortly and will have a lot of great things to offer your law firm by summer.
12/10/2015 - Merry Christmas to Our Valued Customers!
We'd like to wish all of our customers a very merry Christmas and a prosperous new year and we thank you for your continued business!
There are a lot of great things coming in 2016, including the release of the US version of ESILAW 360. We will also be launching new features throughout the entire year, all designed to help you complete your work faster and simplify workflow in your firm. More information on the release will be made available in the first quarter of 2016. We also offer special pricing on ESILAW 360 for existing users so be sure to contact sales for pricing.
Our Christmas hours are posted below. Please note we will be closed at 2PM on Friday, December the 18th, but will monitor calls so if you have an urgent issue leave us a message and we will get back to you quickly.
7/30/2015 - ESILAW and Windows 10
Microsoft launched Windows 10 launched yesterday as a free upgrade from earlier versions of Windows. You can learn more about the launch and the product here. If you're thinking of upgrading and using ESILAW on Windows 10, there are a few important items you should be aware of before switching.
More information on ESILAW 360 will be made available in the coming weeks as we near the October 2015 launch date.
4/2/2015 - Easter Hours
We will be closed Friday, April 3rd and Monday, April 6th for the Easter long weekend holiday. Have a great holiday!
4/2/2015 - ESILAW 360 Update
Our team is working hard to finalize ESILAW 360. While we had to push the release date up, we are aiming to have it ready sometime in May. The delay is to ensure that we address all issues prior to launch so that any transition from the current version of ESILAW to 360 is seamless. A product feature comparison document, upgrade pricing and other information related to the ESILAW 360 launch will be made available shortly!
4/2/2015 - ESILAW 2015 Hotfix 1
ESILAW 2015 Hotfix 1 is now available for download through Check for Updates in ESILAW. The hotfix addresses recently reported issues and is a recommended download.
1/15/2015 - Important Bulletin for Firms with Cost Recovery Solutions
We have discovered that some third party cost recovery vendors are attempting to read ESILAW client and matter information directly from DBF files located in the ESILAW\data installation folder. If you have a cost recovery solution in place for importing disbursements we strongly recommend you verify with your vendor(s) that they are not accessing any ESILAW DBF files directly as they may cause file in use and corruption errors in your software, which could result in data recovery costs for your firm. We do not support third party direct access to application data files such as DBF files because it interferes with the normal the operation of the software. Vendors who need to access an up to date client/matter list must use the Export Clients/Matters feature in ESILAW, which features a built-in scheduler to allow export of data for use in other software applications.
1/13/2015 - ESILAW 2015 Now Available!
ESILAW 2015 is now available for download for ESICare subscribers. You can find out more about what's in this latest release by viewing the release notes. To download and install 2015.1 use the Check for Updates and Install Updates features in ESILAW.
On another note, we are very close to finalizing and releasing ESILAW 360, our brand new, completely redesigned practice management and accounting software solution. More information on this upcoming release will be made available in the coming weeks!
11/19/2014 - Invite Friends or Colleagues to ESILAW and Get Rewarded!
We'd like to invite you to participate in our new ESILAW Referral Program. If you know someone who will benefit from ESILAW, send us a referral and you will get 10% of the total sale amount or the equivalent in a Charitable Gift Card. Simply fill out the referral form on our website and we'll do the rest!
11/19/2014 - Not on ESICare? Upgrade Now and Save!
Now is a great time to upgrade to ESILAW 2015 if you don't subscribe to an ESICare Support & Update plan as there are tremendous savings to be had! For more information on this end of year promotion please contact sales and quote promo code ESICARE1114. Offer expires December 31st!
11/19/2014 - ESILAW Holiday Hours
We would like to wish all of our valued customers a wonderful Christmas and a very prosperous new year! Thank you for your continued support - we look forward to bringing you a lot of exciting news in 2015, including the launch of ESILAW 360! Please make a note of our holiday hours below.
|Friday||December 19th||Closed at 1PM, PST|
After 1PM, please e-mail email@example.com if your issue is critical and we will respond promptly.
|Wednesday||December 24th||8AM to 11AM, PST|
|Monday||December 29th||8AM to 4PM, PST|
|Tuesday||December 30th||8AM to 4PM, PST|
|Wednesday||December 31st||8AM to 11AM, PST|
10/21/2014 - ESILAW 360 Arriving Soon!
We've rewritten ESILAW from the ground up with a focus on helping you record, manage, and report on information much more efficiently. Every aspect of the new ESILAW 360 will help you accomplish tasks faster and with more flexiblity, from managing clients and matters to transaction entry to creating bills. We're in the final stages of testing and hope to deliver a finished product by the end of the year so stay tuned for more news on ESILAW 360!
10/21/2014 - ESILAW 2015 Set for December Release
We're working hard on ESILAW 2015 and expect to release it by December. Keep your eyes and ears open for more news on this upcoming release, which features an enhanced lawyer balance summary report, discounts in Create Bills, a new deposit slip feature and more!
08/06/2014 - ESILAW 2014 is Now Available
ESILAW 2014.1 is now available for download. This latest release features a new firm calendar that allows you share a public calendar with all users in the firm. In addition to the firm calendar, 2014 has many calendar updates as well as other enhancements and fixes. To download and install the 2014.1 release use the Check for Updates and Install Updates features within ESILAW. Release notes for 2014.1 can be viewed here.
06/04/2014 - ESILAW 2014 is Just Around the Corner!
We're just about ready to release ESILAW 2014 so keep an eye out for news related to the upcoming release, scheduled for July. In this release you'll find a new discounts feature in Create Bills, improvements to ICBC billing performance, a new Firm Calendar feature, color coded appointments and much more.
06/04/2014 - Brand New ESILAW Product Coming Soon!
We have been hard at work on a brand new ESILAW product for the past few years and are only a few months away from completion. This new product is redesigned from the ground up with an emphasis on ease-of-use, maximizing end user efficiency and accessing information more easily. Existing users will be able to easily migrate their data to the new product with the click of button. News on this version of ESILAW will be made available throughout the summer and fall so keep your eyes and ears open!
06/04/2014 - We're Extending the Upgrade Promotion!
If you're on an older version of ESILAW and missed the upgrade promo there's good news as we are extending it for an additional month. Contact sales before June 30th and you could save up to 50% on upgrades!
04/14/2014 - ESILAW 2013 Hotfix 3 Now Available
We have just released Hotfix 3 for ESILAW 2013. This hotfix addresses several reported issues and is a recommended download. Pleae note that you must be using ESILAW 2013.1.2 in order to install this update. To install the hotfix and view the corresponding release notes use the Check for Updates feature in ESILAW.
01/28/2014 - Changes to Supported Products & Solutions
12/17/2013 - ESILAW 2013 Hotfix 2 Now Available
Hotfix 2 for ESILAW 2013.1.1 is now available for download. To get the latest update use the Check for Updates and Install Updates features within ESILAW. For more information on the hotfix please refer to the release notes, which are available when you download the hotfix.
12/02/2013 - Happy Holidays & Christmas Hours
We would like to wish all of our customers a wonderful holiday season and a happy upcoming new year! Please make a note of our holidays hours below.
|December 13th||Closed from 1230PM to 230PM|
|December 24th||8AM to 12PM|
|December 30th||8AM to 4:30PM|
|December 31st||8AM to 12PM|
11/14/2013 - ESILAW 2013 Hotfix 1 Now Available
We've just released hotfix 1 for ESILAW 2013.1. To view the release notes for the hotfix download it using the Check for Updates feature in ESILAW. As this hotfix addresses several minor issues in the 2013.1 update, we recommend that firms using 2013.1 download and install it as soon as possible.
09/18/2013 - ESILAW 2013.1 is Now Available
ESILAW 2013.1 has just been released and is ready for download using Check for Updates in ESILAW. This release offers a number of enhancements to existing features as well as the user interface to help current ESILAW customers improve efficiency and complete tasks faster. Included in this release is Electronic Funds Transfer (EFT) tracking and reporting, improvements to Bank Reconciliation, an enhanced Conflict Search report, an Import Balances tool for new firms, and much more. We've also added a new Snapshot feature in ESILAW Lawyer Desktop so that lawyers or timekeepers in mid to large-size firms can can monitor their own monthly and yearly performance figures and budgets. Be sure to check out the 2013.1.0 release notes for complete details on what's included in this latest release.
05/30/2013 - Practice Management Feature Poll
We're looking to enhance the practice management features in ESILAW and ESILAW Lawyer Desktop to help improve your efficiency. We'd greatly appreciate it if you would take a minute to complete our practice management feature poll and provide us with some valuable feedback for the next version of ESILAW and ESILAW Lawyer Desktop.
01/09/2013 - New Video Tutorials Available in the Learning Center
We've just added new billing and bank reconciliation tutorials to the Learning Center. If you need to learn how to use an ESILAW feature, be sure to visit the Learning Center as it offers an extensive selection of video and interactive tutorials.
12/11/2012 - Merry Christmas from the Staff at ESILAW!
The staff at ESI would like to wish our valued customers a very Merry Christmas and a fantastic holiday season, filled with Christmas cheer!
12/11/2012 - Christmas Holiday Hours
Please make a note of our holidays hours below.
|Monday||December 24th||8AM to 11AM|
|Thursday||December 27th||8AM to 430PM|
|Friday||December 28th||8AM to 430PM|
|Monday||December 31st||8AM to 11AM|
12/10/2012 - Our New Address as of December 14th
We are in the process of moving to a new location. As of December 14th our new address will be:
ESI Software Inc.
#204 - 998 Harbourside Drive
North Vancouver, BC
Please note that there may be some temporary interruption in service on Friday the14th as a result of the move. Thanks in advance for your patience!
11/14/2012 - New Video Tutorials in Learning Center
Need help with ESILAW? Be sure to check out the new video tutorials by selecting the Learning Center link on the left menu. If you require a personal training session for one or more users contact sales for more information on training options.
10/25/2012 - ESILAW is Windows 8 Compatible
Windows 8 is scheduled for release by Microsoft today. If you're considering upgrading to Windows 8 or are buying a new PC or laptop with Windows 8 already installed, you can do so knowing that ESILAW is compatible and will run seamlessly on it. However, according to a recent article from ZDNet with statistics from the Gartner Group, Windows 8 is unlikely to be well received in the business desktop environment due to it's focus on a tablet centric Metro interface, geared towards tablet users. To learn more read the ZDNet article here.
10/23/2012 - ESILAW 2012.2.1 Hotfix 1 Now Available for Download
The 2012.2 hotfix is now available for download through Check for Updates. To view a complete list of what has been addressed in the hotfix please refer to the installation release notes.
10/23/2012 - We Need Your Feedback on Reports
Help us design and improve our upcoming SQL version by providing your feedback on ESILAW reports. By completing the poll you'll be eligible to win one of four $25 Starbucks gift certificates.
*Poll contest expires October 31st, 2012
09/27/2012 - We Need Your Feedback on Accounts Payable
If you use the Accounts Payable features please take a brief moment to provide us with your suggestions and feedback to assist us with design changes for the SQL version. By completing the poll you'll be eligible to win one of four $25 Starbucks gift certificates.
*Poll contest expires October 31st, 2012
07/23/2012 - How to Use Transfer Trust to Pay A/R in ESILAW 2012.2
We've made a number of changes to Transfer Trust to Pay A/R, Write Trust Transfer Checks, and related features and reports. Be sure to review these changes if you are paying client bills or invoices by transferring trust to ensure you are processing transactions correctly.
07/18/2012 - ESILAW Mobility Options for Apple and Android Devices
If you're looking for mobility options, visit the mobility page to learn how to access ESILAW, ESILAW Lawyer Desktop and your Windows Desktop on your Apple or Android smartphone or tablet!
07/09/2012 - ESILAW 2012.2 Available for Download
The 2012.2 release is now available for download through Check for Updates. Outlined below are some of the signficant changes in this release.
For more information view the 2012.2 release notes.
04/12/2012 - ESILAW 2012.2 Just Around the Corner
We're working hard to bring you the next major release of ESILAW, which is tentatively scheduled for release in May. Listed below are a few of the items you can expect to see in this upcoming release.
Stay tuned for more information on the 2012.2 release!
04/02/2012 - Hours of Operation for the Easter Long Weekend
Please note that our office will be closed Friday and Monday for the Easter long weekend. You can reach us up until 4:30 PM on Thursday and we will re-open on Tuesday at 8 AM, PST. Have a great long weekend!
03/09/2012 - We Need Your Feedback for the Next Release
If there are features you would like to see in the upcoming release or in a future release please take a moment to complete our poll and submit your suggestions. We value your feedback and would love to hear from you!
03/09/2012 - Using the Submit Error Report Feature in 2012.1.1
If you are encountering any errors in ESILAW be sure to submit them to us using the new 'Send Error Report' feature in 2012.1.1. This tool allows us to analyze errors that have been submitted and address them as quickly as possible so we can improve ESILAW. Note that if you encounter an error and require technical support, you will still need to contact support using standard support channels as the error submission feature does not initiate a support incident.
02/16/2012 - ESILAW 2012.1.1 Hotfix 1 Now Available for Download
This latest hotfix, now available through Check for Updates, includes numerous fixes and revisions based on user feedback. We've also added a new error reporting tool that allows you to report software issues or errors via e-mail so that we can address them promptly. For more information on this hotfix refer to the installation release notes.
02/10/2012 - Credit Card Processing for Client Payments
We're considering adding integrated credit card processing that allows processing of cards when entering a client receipt or retainer. We'd greatly appreciate your feedback to help us determine the need for this feature. Please take a minute to answer our poll!
12/21/2011 - Merry Christmas and a Happy New Year!
The staff at ESILAW would like to wish our valued customers a very Merry Christmas and all the best in the coming new year. Have a safe and happy holiday season.
12/19/2011 - Christmas Holiday Hours of Operation
Please note our hours of operation over the Christmas holidays.
|Friday||December 23rd||8AM to 12PM|
|Wednesday||December 28th||8AM to 4:30PM|
|Thursday||December 29th||8AM to 4:30PM|
|Friday||December 30th||8AM to 12PM|
Have a wonderful Christmas and a fantastic new year!
10/19/2011 - ESILAW 2012 Now Available
ESILAW 2012 is now available for download. This latest release includes a reprint checks feature, improvements to closing and re-opening client files, enhancements to Timetracker, a bill template editor, and several other improvements and fixes. ESICare subscribers can download the 2012 release using Check for Updates. For more information on this update refer to the release notes.
09/15/2011 - Win an iPad 2 or iPod Touch!
Win an iPad 2 by sending us a referral for a new customer that turns into a sale or an iPod Touch by sending us a testimonial that we can use for advertising. Learn More
06/03/2011 - Go Green with Invoice and Statement Delivery by E-mail
To receive your ESICare invoices and monthly statements by e-mail fill out the registration form and we'll make the appropriate changes to your account. Thanks for going green!
04/21/2011 - ESILAW 2011 Hotfix 3
ESILAW 2011 Hotfix 3 is now available for download. This latest hotfix addresses minor issues in the 2011.1.2 release, including those that affect client search speed and limitation diary entries for new clients. If you use the limitation diary we recommend that you install the hotfix to avoid any potential issues when adding entries for new clients. For more information on this hotfix refer to the installation release notes.
03/29/2011 - ESILAW 2011 Hotfix 2
ESILAW 2011 Hotfix 2 is now available for download using Check for Updates. This latest hotfix addresses a number of minor issues in 2011. Complete details on the issues resolved are available in the accompanying release notes.
03/19/2011 - ESILAW 2011 Hotfix 1
If you're using ESILAW 2011.1 you can download the latest hotfix using the Check for Updates feature. The hotfix addresses a number of minor issues in the 2011.1 release. We'll be releasing a second hotfix for 2011 in the next week or so so keep an eye out for that as well.
Bookkeeping services are not included with ESICare support plans. If you need assistance with bookkeeping or reconciling your accounting there are several options available to you.
For more information about available bookkeeping options please contact sales.
Read our antivirus and security software article to discover how you can deal with known issues caused by third party antivirus and security software.