ESILAW Law Firm Software

United States & International
 
 
Search the Knowledgebase

Type your question in the box below and press space to start the search. Allow a few seconds for your search to complete and if no results are returned try a new search. Pressing enter or selecting the Clear button will reset the question.

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Browse the Knowledgebase

In addition to using the above search you can browse the knowledgebase by topic and view the top support FAQs. You can also access the knowledgebase from ESILAW by selecting Find Solutions in the Knowledgebase at the bottom of every menu.

Browse our Archive of Frequently Asked Question

Use ESILAW Help

  • Press F1 on any screen in ESILAW to open the integrated help file.
  • Use the Need Assistance links found on any window in ESILAW to access feature-specific help.
  • Enable Follow Me Help in User Settings or System Settings for step-by-step help while using common features.

Need Help Balancing Your Books?

ESICare support plans do not include accounting or bookkeeping services or training. If you require assistance with reconciling your accounts please contact your accountant or a certified partner. On-demand training courses are also available to assist you with learning how to reconcile your accounts.

Contact Technical Support
ESICare Subscriber?
Cost
Contact Method
Contact Info
Yes
No cost
Email or phone
support@esilaw.com
1.800.663.8759
No*
$95 per incident
Credit card required
Phone only
1.800.663.8759
 
Please have your customer number ready at the time of the call if available.
 
*Credit card (VISA, MasterCard, or American Express) required at time of call
 
Live Computer Support

Need help with your computer? Expert assistance in the convenience of your office with remote support.
Learn more

 
ESI Payroll Discontinued

We will no longer be supporting ESI Payroll (US) in 2010. To find an alternative payroll solution we recommend searching Google as you can easily find many feature-rich payroll software packages for small to medium-sized businesses.

 
Feature Requests

Submit your ideas on what you'd like to see in an upcoming release.

 
 
 
Browse our Archive of Frequently Asked Question
 
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Release Notes by Version
 
Supported Versions
 
Get the Latest Updates

Use the ESILAW Check for Updates feature to download the latest software updates and hotfixes. This feature is available in ESILAW 2004.1 or higher. Updates and hotfixes can also be ordered on CD by contacting sales at 1.888.663.4545 or downloaded here.

 
Balancing Your Books

ESICare support plans do not include accounting or bookkeeping services or training. If you require assistance with reconciling your accounts please contact your accountant or a certified partner. On-demand training courses are also available to assist you with learning how to reconcile your accounts.

 
Suggestions

Submit suggestions on how we can improve our software to support@esilaw.com.

 
Careers
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