The following terms and conditions apply to technical
support and ESICare plans for all new and existing ESILAW clients
and all versions of ESILAW where the client is subscribing
to ESICare or pay-as-you-go support options.
Technical support is limited to
ESILAW and ESI applications.
Technical support is limited
to ESILAW and ESI applications and does not include
operating system support, networking support, and
third party application support.
ESI does not troubleshoot or
debug third party products.
Operating system support and
networking support support will be billed at standard
technical support rates.
Technical support is limited
to technical issues and does not include training,
or how-to questions specifically directed at the
use of the software or accounting principles. For
training please visit our training section.
ESICare support plans do not
include data recovery or diagnostics.
Support does not cover instruction
on basic accounting principles or labor related
to reconciliation or balancing of books. Please
contact your accountant for bookkeeper for accounting
A valid working backup of ESILAW
must be available to restore from when necessary.
In the case where a restore of
the ESILAW program and data files is required,
a valid working backup must be made available. Clients
who do not have a valid working backup to restore
from will be billed for technical support at standard
support rates of $195/hr and are not eligible for
per incident support.
Payment for software licenses must
Payment for the software licenses
must be made in full at the time of the sale to
be eligible for technical support.
Clients subscribing to software
updates annually or monthly may also subscribe to
technical support at the current support and software
update rates, providing that their account is current.
Clients must be utilizing a supported
release of ESILAW or other ESI applications.
Technical support will only be
provided to clients that are utilizing a supported
release of ESILAW and ESI applications based. Discontinued
products are not eligible.
On-site installation and on-site
training is not included.
Telephone installation technical
support is covered by the free support contract
for clients subscribing to a maintenance plan.
Technical support contracts are
Technical Support contracts are
non-transferable in the event of cancellation of
your ESILAW software update and/or support contracts
or services or if a transfer of ownership of the
We reserve the right to limit or
cancel technical support contracts.
ESICare maintenance contracts
are limited to a maximum of 1 hour per month of
provided support. Additional hours are billed at
current support rates.
We reserve the right to cancel
technical support contracts with 7 days notice.
In event of cancellation, a refund
will be issued for accounts that have been paid
in full based on the anniversary and renewal date
of the technical support plan.