Databases, like other applications, are susceptible to corruption or physical damage caused by factors such as power outages, network issues, hardware or viruses. If your database is damaged our database services team can help recover, repair, or rebuild your database. Database services including repair, recovery, and rebuild are not covered in standard ESICare plans. For more information or to order services please contact sales.
|Data recovery, repair, rebuild||$195 per hour||1-3 business days*|
|$495 for 4 hours|
|$895 for 8 hours|
|Data import or export||$195 per hour||1-2 business days|
*Completion time is subject to database
*A credit card must be provided prior to work being performed
*Data recovery labour is non-refundable
If you require assistance with networking such as mapping drives, sharing folders and setting permissions please contact your local IT support as we currently do not provide these types of services.
If you need assistance with bookkeeping or reconciling your accounting there are several options available to you.
Please note that bookkeeping services are not included under ESICare support plans. For more information about available bookkeeping options please contact sales.
Read our antivirus and security software article to discover how you can deal with known issues caused by third party antivirus and security software.