Antivirus software, otherwise known as security software, is what businesses rely on to protect computers and sensitive information from viruses, spyware, and other security related issues. As security software integrates itself with the computer operating system, it is well known that it can often interfere with the operation of software applications, resulting in errors and performance loss.
As it relates to ESILAW, security software is known to interfere with read and write operations and temporary files used by ESILAW, scanning them while they are in use by ESILAW. This interference can result in errors or data corruption.
If you encounter frequent error messages or application crashes, or experience file corruption we recommend you examine your security software settings or network settings as they are typically the cause. In addition, if you have problems downloading updates or cannot use the Check for Updates feature, make sure review your security software, firewall, or router settings with your computer support provider.
Listed below are issues we are aware of that are caused by third party security software solutions.
Due to the wide array of security applications available, each with its own unique settings, we do not provide support for third party security software. Support for configuring security software must be obtained directly from the vendor or your computer support provider.
If ESI support deems your errors or problem are caused by security software you will need to contact your computer support provider or security software vendor for assistance. We recommend you visit the vendor’s website to review FAQs on known issues.*
If you need assistance with bookkeeping or reconciling your accounting there are several options available to you.
Please note that bookkeeping services are not included under ESICare support plans. For more information about available bookkeeping options please contact sales.
Read our antivirus and security software article to discover how you can deal with known issues caused by third party antivirus and security software.